Shipping & Return

Shipping

Every item is made to order then carefully packed and shipped from my studio in Elk Grove, CA. Most orders ship in 3-5 business days.

Once your order is on its way, you'll receive a tracking number by email. Delivery times vary by location and shipping provider.

I want you to love your order. Let's work together to make sure you do:

If something isn't right, please contact me within 5 days of delivery.
Custom / Special orders cannot be returned.
- Please carefully review your text entry on custom orders.
If a return is needed, your item(s) must be returned in original condition and packaging.
To start a return or exchange, contact me at info@ivywestdesign.com

If your order arrives damaged, please take a photo and email me within 5 days. I'll work with you to find a solution.

Thank you so much for supporting my small studio — it truly means the world. 🌿